Volunteering

Our wonderful volunteers are an essential part of the Fern Centre and are key to providing the best possible support and care to patients and their families during their cancer journey.  Our volunteers usually work one morning or afternoon shift a week although there may be opportunities for additional shifts.   We have a wide variety of volunteer roles available at the Centre which include:

Meet and Greet Volunteers

The Centre is open to all people who are living with a cancer diagnosis – past or present – and aims to be able to provide support, advice and information to our visitors.  Volunteers are the first point of contact when people arrive at our Centre and play a vital part in promoting our values, welcoming visitors and putting them at ease.  Our volunteers offer a kind and sensitive listening ear and are happy to sit and chat with visitors over a cup of tea and provide a signposting service to information, support and advice available.

Roles and responsibilities of our meet and greet volunteers include:

  • Greet visitors to the centre, providing a warm and comforting welcome
  • Serve refreshments
  • Spend time with visitors, chatting and listening with empathy and sensitivity
  • Signpost visitors to a variety of available services, information and support
  • Direct visitors within centre
  • Provide leaflets, contact details and information
  • Assist in maintaining stock levels of leaflets
  • Help maintain stock levels of hospitality goods
  • Help set up rooms, eg moving tables and chairs
  • Assist in maintaining a clean and tidy environment
  • Other tasks which may be identified, with the agreement of the volunteer.

Admin Volunteers

Administrative volunteers are vital to supporting the Centre behind the scenes, assisting the Centre Manager and Counselling team where possible.

Roles and responsibilities of our admin volunteers include:

  • To ensure booked rooms are ready for use throughout the day
  • Help maintain stocks of stationery and leaflets
  • Assist with a variety of paper based tasks as required
  • Answering the telephone
  • Some volunteers will be trained to use our computer systems
  • Photocopying
  • Taking messages
  • Ordering
  • Filing
  • Shredding
  • Typing
  • Making bookings

Complementary Therapist Volunteers

The Fern Centre currently provides three different complementary therapies to patients and their relatives.  These therapies are massage, reiki and reflexology (for more information please see our “Services” page). Anyone wishing to volunteer their skills as a complementary therapist will need to be qualified in their respective therapy to a level 2 standard, be registered with a regulatory body and have their own indemnity insurance.  The roles and responsibilities of complementary therapist volunteers are:

  • Provide complementary therapy for patients and relatives
  • Be qualified practitioner to Level 2 standard
  • Adhere to trust policy and guidance regarding infection control and health and safety
  • Conduct in a professional and caring manner at all times
  • Complete a full health assessment on the client and offer and deliver the therapy adhering to the particular patient or relative/carer’s needs accordingly
  • Greet visitors on arrival and offer hospitality
  • Sit and chat and listen with empathy and sensitivity
  • Provide therapy sensitively and with care and compassion.
  • Ideally experience of providing complementary therapy in a health care setting would be an advantage

Gardening Volunteer

Our serenity garden will be a space where visitors can sit, reflect and relax, a place where they may also be able to join in with planned outdoor activities, or simply potter. Our volunteer gardeners will help develop and maintain the flora and fauna of this very special place. Roles and responsibilities of our gardening volunteers include:

  • To help maintain the garden so that it always looks its very best.
  • Pruning, snipping, shaping, planting and propagating
  • Working alongside visitors in the garden
  • Chatting and listening to visitors as they enjoy the garden and all it has to offer

How to become a volunteer

If you are interested in volunteering at our wonderful Centre you will need to complete the short application form and return it to our Volunteer Coordinator, Lesley Gaish on ndht.volunteer@nhs.net

The application form can be found on the NDHT Jobs website

Once you have submitted our application form you will be invited to come to an informal interview at North Devon District Hospital, bringing with you three forms of identification. Following this you will be asked to complete a DBS application and an occupational health declaration form.  The recruitment process takes approximately 6 weeks at which point you will be invited to attend a generic induction as well as a Fern Centre specific induction.  These are usually organised to take place on the same day.

For more information about North Devon District Hospital Volunteers please see the website NDHT Jobs

Last updated: June 17, 2020